Refund policy

Welcome to Axaro Shop (“we,” “our,” “us”). This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted for purchases made through Axaro Shop. 1. Eligibility for Returns We accept returns within 7 days of delivery under the following conditions: The item is damaged, defective, or incorrect. The item is unused and in its original packaging. Proof of purchase (order number or receipt) is provided. Items returned without prior approval may not be accepted. 2. Non-Returnable Items The following items are not eligible for return or refund: Used or damaged products caused by the customer Items without original packaging Clearance or sale items Personalized or custom-made products Digital products or downloadable items (if applicable) 3. Damaged or Wrong Products If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with: Your order number Photos/videos of the product A brief explanation of the issue Once verified, we will offer a replacement or full refund. 4. Refund Process After your return is received and inspected: Approved refunds will be processed within 5–10 business days. Refunds will be credited to the original payment method. Shipping charges are non-refundable unless the error was on our side. 5. Order Cancellation Orders can be canceled within 12 hours of placing the order. Once the order has been processed or shipped, cancellation may not be possible. 6. Exchange Policy We only replace items if they are defective, damaged, or incorrect. 7. Return Shipping Customers may be responsible for return shipping costs unless the product received was damaged or incorrect. We recommend using a trackable shipping service. 8. Contact Us If you have any questions regarding returns or refunds, contact us at: Email: support@axaro.shop Website: Axaro Shop